The IT Infrastructure Library™ (ITIL) defines a holistic process framework that recasts IT from a product developer to a service provider. In this way, IT aligns with the needs of the business by proactively managing all aspects of the production environment.
ITIL Foundation Certification
The ITIL Foundation Certificate in IT Service Management provides IT professionals and managers with the essential skills needed to deliver customer-centric, cost-justified, and business-driven IT services. Our ITIL Foundation course helps IT leaders understand ITIL terminology, processes, and innovations that can change the way they do business.
The ITIL Foundation Certificate is worth two credits in the ITIL Qualification Scheme.
ITIL Intermediate Modules
Following ITIL Foundation, you can specialize your expertise at the Intermediate ITIL level, which offers two education paths, or streams. The first, ITIL Service Lifecycle, consists of five modules that are ideal for managers or leaders who need to understand how to manage and coordinate the ITIL practice areas. The ITIL Service Lifecycle modules also benefit those who need to provide justification for investing in IT services.
The second stream, ITIL Service Capability, consists of four certifications, or qualifications, that focus on specific phases of the ITIL Service Lifecycle, with emphasis on process activities and their execution and use. If your job role focuses on one area of ITIL or you need detailed, process-level knowledge, the Service Capability modules are for you.
In the ITIL Qualification Scheme, all ITIL Service Lifecycle certifications are worth three credits, and all ITIL Service Capability qualifications are worth four credits.